Last updated: March 2026. These Terms of Service (“Terms”) are a legally binding agreement between you and ZedStack LLC, a Delaware limited liability company (“Company”, “we”, “us”, “our”), operating the Ava-Twin.me platform — including the website, dashboard, avatar customizer, Unity WebGL SDK, and all associated APIs (collectively, the “Service”). By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction. By using the Service you represent that you meet these requirements.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@ava-twin.me if you believe your account has been compromised.
Paid plans include a free first month. No credit card is required to start. At the end of the trial period you may choose to subscribe or let your account revert to the Free plan.
Subscriptions are billed monthly or yearly depending on the billing period you select. Yearly subscriptions are charged upfront for 10 months and grant 12 months of access (2 months free). All prices are in USD and exclusive of any applicable taxes.
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. We do not issue prorated refunds for unused time on monthly plans. For yearly plans, unused complete months may be refunded at our discretion — contact us within 14 days of payment.
Paid plans are priced per user, per month. Each seat is licensed to a single individual. An account may be shared among members of the same team, company, or group of companies — provided that all brands and entities are owned or controlled by the same individual or legal entity.
You may not share a single account across unrelated businesses, clients, or third-party organisations. Doing so is a material breach of these Terms and may result in immediate suspension or termination without notice or refund. If you are an agency or contractor building on behalf of clients, each client must hold their own account and subscription.
You agree not to:
Avatar configurations created by your end-users through the embedded customizer are stored on our infrastructure. You are responsible for ensuring your use of avatar data complies with applicable privacy laws, including obtaining any necessary consents from your end-users.
Free plan accounts must display the Ava-Twin.me branding — including the logo and “Powered by Ava-Twin.me” attribution — within the embedded customizer widget at all times. Removing, hiding, obscuring, altering, or otherwise circumventing the Ava-Twin.me branding on a Free plan — whether through code, CSS, JavaScript, DOM manipulation, iframe overlay, or any other technical means — constitutes a material breach of these Terms and may result in immediate account suspension or termination without notice or refund.
Paid plan subscribers may customize or remove branding in accordance with the features included in their plan tier. Custom logo upload and full white-label capabilities are available on Business and Enterprise plans. Removal of the Ava-Twin.me watermark (without custom logo) is available on Pro plans and above.
ZedStack LLC reserves the right to audit any integration of the customizer widget to verify compliance with these branding requirements. If a Free plan integration is found to have removed or hidden the required branding, we may, at our sole discretion, suspend the associated API key, restrict access to the Service, or terminate the account.
The Service, including the website, branding, avatar library, SDK, and all related software, is owned by ZedStack LLC and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the SDK and APIs strictly in accordance with these Terms. All rights not expressly granted are reserved.
We aim to provide a reliable service but do not guarantee uninterrupted availability. We may perform maintenance, updates, or changes to the Service at any time. We will provide reasonable notice of planned downtime where possible.
THE SERVICE IS PROVIDED “AS-IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY MAKES NO WARRANTY REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR AVAILABILITY OF THE SERVICE OR ANY CONTENT, DATA, OR MATERIALS ACCESSIBLE THROUGH THE SERVICE. YOU USE THE SERVICE AT YOUR OWN RISK.
IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE — EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Without limiting the foregoing, the Company expressly disclaims liability for: (a) any loss of data or unauthorized access to your account or content; (b) the conduct, whether online or offline, of any third party, including other users of the Service; (c) any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, epidemics, governmental action, power failures, internet disturbances, or any other force majeure event.
You agree to indemnify, defend, and hold harmless ZedStack LLC, its members, officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement or misappropriation of any third-party intellectual property, privacy, or other rights.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration under Section 14 shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.
Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted in the English language and shall take place remotely via video or telephone conference — no in-person appearance shall be required.
The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own attorneys' fees and costs; arbitration filing and administrative fees shall be split equally between the parties.
Small Claims Court Exception: Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
You may close your account at any time from the dashboard. We reserve the right to suspend or terminate your account for violation of these Terms, non-payment, or any conduct we determine is harmful to the Service or other users, with or without prior notice. Upon termination, your right to use the Service ceases immediately, and we may delete your account data in accordance with our Privacy Policy.
We may update these Terms from time to time. We will notify you of material changes via email or a notice in the dashboard. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
If any provision of these Terms is held to be invalid, unenforceable, or illegal by a court of competent jurisdiction or arbitrator, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ZedStack LLC with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.
Questions about these Terms? Email hello@ava-twin.me.